Code of Conduct

 

• Try to communicate and interact with your host family as much as possible. Host families love to interact and learn more from you

• Please treat your homestay like your own home. Do not clutter or litter your rooms and try to lend a helping hand wherever possible

• Please maintain the peace and decorum of the household at all times. You can reach out for any requirement to the hosts, but do so politely and reasonably

• Please do not disrupt any property of the homestays. Any damages or loss will have to be remunerated fully in cash

• Please do not enter or pry into the private space of the hosts which is not open to visitors 

• Kindly furnish a valid ID proof and a payment receipt to the organizers on arrival and whenever required

• Please have your festival passes in your possession at all times when you’re in the festival venue

• Maintain polite relationships with everyone including but not limited to fellow guests, the local community, homestay operators, artists, organizers, guides, drivers, etc.  

• The festival is a space to connect, explore and have fun. Abuse, Violence, disrespect, or Indecency in any form meted out to persons or property will not be tolerated and will be stringently dealt with as per Law within the jurisdiction of Kalimpong District Court & Kolkata High Court only.

•  Intoxication will not be tolerated as an excuse for any misbehaviour. The organizers reserve the right to immediately expel anyone who causes conflict or nuisance. 

• We are a close-knit homegrown team trying to offer you the best of our homeland. We request guests to reach out for any help required from our volunteers but to do so patiently as the team members are looking after 100+ people simultaneously. 

• Tents are provided on a sharing basis, equipped with sleeping mats and bags. Please be mindful of the space you occupy in your tents. In case you need anything extra, please be patient while reaching out to our team members. We will try our best to give you a comfortable stay, but cannot guarantee that all extra requirements can be met.

• The organizers will not be responsible for any refund arising out of unforeseen circumstances such as any natural or man-made calamities which are beyond our control. Request you to book with the right expectations set.

• Any malicious intention to defame the organizers or destroy the festival’s ambiance, reputation, or property will be stringently dealt with in accordance with Law within the jurisdiction of Kalimpong District Court & Kolkata High Court only.

• In case of any damages to the camp material, the guest will be liable to pay the price in full for the damaged equipment. 

• The Kholeydai Festival is a community gathering that celebrates local culture. We request all guests be respectful of this fragile space, the communities, and their traditions. 

• Please take permission while filming or taking photographs of local people or their personal space.

• Kholeydai Music Festival is also a platform for artists to showcase their talents. Please be aware of the boundaries of creative freedom and artistic ethics. Plagiarism, exploitation, or appropriation of the knowledge pool will be dealt with in accordance with Law within the jurisdiction of Kalimpong District Court & Kolkata High Court only.

• Any disrespect shown towards anybody in the community is unacceptable. People are usually friendly in Parengtar, and we are confident you will make good friends with the locals. 

• Parengtar is a community and home to us. The tourism infrastructure is a homegrown, collective effort of the community. Although we have given our best, please do not expect standardized services that prevail in more developed regions 

• Kholeydai Festival is a zero-waste event. Please minimize any waste that you bring to the venue and take away all non-biodegradable waste along with you. 

• Abuse or sale of narcotic substances is strictly not allowed at the Kholeydai Festival.

• Management has the right to alter the itinerary, and further holds all rights to cancel trips in case of unavoidable circumstances.

• Please read all the information carefully. You can also call/mail us to understand all the Rules (terms and conditions).

 

Terms and Conditions:

1.  The organizers retain the full right to forfeit services without refund and expel any guests from the venue for violating the code of conduct or campsite decorum. 

2. The Festival Pass inclusive package rates are subject to change according to the current ticket rates. 

3. The cost of packages is subject to increase once the first batch slots are sold.

4. The cost is calculated at the present cost of ground services. Any change in the ground cost during the time of travelling, the package cost is subject to increase.

5. Please be mindful of your luggage and personal belongings at the Festival at all times. The organizers cannot be held responsible for any loss or damage to your personal belongings in any form.

6. Any damage to the campsite equipment and other material is subject to full compensation for the product in cash 

8. The organizers reserve the right to change cost/property/destination/itinerary/campsite location/anything related to this festival or even cancel the festival in the light of any unforeseen incidence of man-made, political nature or natural calamities.

9. The organizers disclaim the responsibility for any loss or damage or refund due to man-made or natural causes or pandemics which are beyond their control. Guests who wish to extend their stay or cancel their trip on account of such events will have to bear the additional expenses and a refund shall be subject to the cancellation policy mentioned in point 10 below.

10. Cancellation policy: Once booked it is subject to 20% cancellation charges. Further, cancellation charges are- 60 days before 40%, 50 days before 50%, 49 days onward or not shown on the departure date 100% cancellation fees.

11. We expect all guests to be courteous to all at all times. Disputes at the campground and festival venue will not be entertained and damages arising out of such disputes shall be borne by the parties involved. 

12.  Disputes if any are under the Jurisdiction of Jaldhaka Police Station and Kalimpong District Court only.

 

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